Help Desk Support Analyst

Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Help Desk Support Analyst to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.Well Provide:Collaborative Culture: Work with experienced professionals who value mentorship and teamworkCareer Growth: Opportunities to advance within a company that invests in your developmentMeaningful Work: Help businesses stay secure, productive, and connectedModern Tools: Use industry-standard platforms to deliver top-tier serviceCompetitive Salary: $45,000 - $55,000 depending on experienceWhat Youll Do:Provide first-level technical support via phone, email, and ticketing systemTroubleshoot hardware, software, and network issuesDeliver professional and friendly customer serviceEscalate complex problems to senior techniciansDocument solutions and maintain accurate service recordsAssist with client onboarding and workstation setupMonitor systems and alerts to proactively resolve issuesSkills Youll Need:Solid written and verbal communication skillsPC Hardware familiarityWindows operating system familiarityIP-based networking familiarity/understandingExperience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMapReady to Apply?Quick apply with your resume ORGet a head start on the application process through our online portal here:

Created: 2025-10-20