HVAC Services Manager

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!The HVAC Services Manager will be responsible for the oversight of all HVAC-related building activities within our 270+ Corporate Clubs ensuring efficient operations, compliance with Company service expectations, and will provide a high level of service delivery.The HVAC Services Manager will be responsible for managing all vendor relationships, HVAC service requests, scheduling maintenance, reviewing, providing support during emergency situations, and approving all repair and replacement quotes while ensuring efficient and effective communication to support an exceptional member experience.This role will follow our hybrid work schedule out of our Hampton, NH office and this role will be expected to travel into the field no more than 25% of the time.Efficiently handle all Fitness EMS work orders, emails, and inquiries related to HVAC systems in the clubs.Maintain daily updates to Fitness EMS HVAC work orders, ensuring accurate records of communication, repairs, and updates.Responsible for reviewing and approving service quotes up to company authorized threshold.Manage vendor coordination related to service, repairs, and maintenance.Schedule, dispatch, and follow up with HVAC service vendors throughout the work order process to ensure timely and quality service.Conduct on-site troubleshooting calls with technicians and review service call protocols with vendors.Monitor vendor adherence to service standards and escalate issues of noncompliance to the Senior Director of Facilities.Recommend new HVAC vendors for consideration to improve service delivery and expand the vendor network.Maintain accurate records of HVAC assets in partnership with Save Energy Systems.Evaluate replacement quotes, collaborating with the Facilities Supervisor and Senior Director of Facilities to make informed recommendations.Responsible for providing emergency response to support a 24/7 operation.Provide phone-based support to Facilities Supervisors and club teams during emergency situations, including off-hours.Bachelor’s degree in Facilities Management, Mechanical Engineering, Business, or related field preferred5-7 years of experience in HVAC operations management or facilities management. Prior experience in vendor management is a plusStrong understanding of HVAC systems, repair protocols, and asset management software. Proficiency in Fitness EMS and Save Energy Systems is an advantageAvailability to respond to emergency calls outside of regular business hoursAbility to travel 25% of the time, including monthly on-site Club visitsProficient in basic computer skills, including knowledge in Microsoft Word, Excel, and OutlookExtremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectivesExcellent presentation and communication skills along with the ability to communicate effectively across all levels of the organizationAble to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externallyCreative, progressive, thought leadership with the ability to influence at all levels of the organizationDedicated learner with a natural curiosity for consistent growthExhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environmentCooperative team player with an upbeat, positive, “can-do” attitude!Hybrid work schedule out of our Hampton, NH Club Support CenterCompetitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefitsGenerous vacation/holiday payVolunteer days off401(k) RetirementEmployee Stock Purchase ProgramChildcare reimbursementPet care reimbursementTuition reimbursementFree learning and development programsDiscount programs, including vacations, theme parks, shopping, meal delivery services & much moreCompany-sponsored social eventsFree Black Card membership and fun exercise incentivesAccess to our private gym at the Hampton, NH Club Support Center, complete with locker rooms and Black Card areaDelicious, healthy breakfast and lunch options served at our Club Support CentercaféNote to Applicants:We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.

Created: 2025-10-20