Customer Service Associate

Chesapeake Bank-Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running. We offer competitive benefit plans and have high levels of job satisfaction. Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.Do you love helping people, solving problems, and making someone’s day a little brighter? Join our team as a Customer Service Associate and become the friendly face of our organization!What You’ll Do:Greet customers with a smile (bonus points for remembering names!)Handle transactions with accuracy and careAnswer questions and offer solutions like a customer service superheroKeep things organized, secure, and running smoothlyBe part of a team that values trust, teamwork, and a little bit of funWhat We’re Looking For:A positive attitude and a passion for helping othersStrong attention to detail (you notice everything!)Great communication skillsBasic computer skills and a willingness to learnPrevious cash-handling or customer service experience is a plus—but not required!What You’ll Get:Competitive payGreat benefits (health, retirement, paid time off, and more!)Training and growth opportunitiesA supportive team that celebrates wins big and smallA workplace where your personality shinesIn a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. You will make a difference by assessing a client’s financial needs and delivering first-rate service to help them reach their goals. Every day will be different. You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood. Chesapeake Bank is committed to leadership, so you will be backed by state-of-the-art industry software, help-desk support, and training resources. You'll haveprestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.Want to read more about why you should join the team, click the link below:Top 10 Reason You Should Explore a Career with Chesapeake BankSUMMARY:As a Customer Service Associate at Chesapeake Bank you play a vital role in our customers’ banking experience. You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.Being friendly and engaging in conversations, connecting with customers and visitors alikeAsking questions to get to know the customer and building relationshipsListening with patience and offering advice that’s concise and easy to understandKnowledge of bank products and services including other lines of businessConnecting customers to digital options which may make banking easier Working as a part of a team to help customers succeed financiallyEngaging with customers via phone, text or emailInteracting with integrity and professionalism with customers and team membersActively listening, eliciting information, comprehending customer issues and recommending solutionsEnsuring all procedures are followed in accordance with Bank policy and Federal regulationsEffective organizational, multi-tasking, and prioritizing skillsMaintaining a cash drawer including taking in and giving out cash and balancing consistentlyAccurately and efficiently processing transactionsOpening new accounts and completing service requestsIdentify potential fraud and take appropriate action to prevent lossExercising judgment and raising questions to managementAbility to navigate multiple computer systems, applications, and utilize search tools to find informationUnderstand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.Flexibility to learn and grow as new systems, technology or processes emergeTaking ownership of career development through training opportunitiesManaging additional duties and responsibilities as assigned by SupervisorAdding fun to your day!High school diploma or equivalent. 1 year of Retail, Salesorcustomer service experience.6 months of cash handling experience preferred.1 year of financial institution experience preferred.Basic Microsoft Office skillsAbility to stand for extended periods of timeAbility to lift at least 30 poundsAbility to work weekends as needed or scheduledTravel may be required for training purposes and/or assisting other locationsDemonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.Proficient verbal, written, and interpersonal communication skills.Effective sales and cross-selling skills.Good analytical and organizational skills.Flexibility to learn and grow as new systems or processes emerge.Willingness to follow instructions and work under established guidelines.

Created: 2025-10-20