National Field Service Specialist

The National Field Service Specialist acts on behalf of Alliance Laundry Systems to provide service guidance and support for customers across North America and will be based out of Ripon, WI. This role is expected to support the current Field Service Management team with addressing service issues and provide service training. Key responsibilities of the National Field Service Specialist include the support and delivery of hands-on technical training for relevant Alliance products. This will be held during regular, on-site technician and master technician schools facilitated at factory locations and supporting a wide variety of customers, including distributors, route operators, service-only providers, coin store owners, and special accounts.Provide a high level of customer support to all ALS distributors and route operators while conforming to established policies and proceduresEffectively communicate best practice concepts to improve, prevent and/or solve customer service issues (i.e., internal operating procedures, product service tools and techniques, customer relations, product issues, etc.)Objectively audit a customer’s service capabilities, including the number of technicians for assigned market(s), warranty performance, use of required and preferred tooling, and parts availability for products supportedWork in conjunction with Regional Sales Managers and other support functions to maintain continuity of communication, acting as one part of a wider customer support teamUsing available technology, coach and assist technicians, as needed, on difficult to solve issuesParticipate as instructors in Master Technician training events hosted at the factory while also conducting quarterly field product training schools at customer locations for ALS distributors and route operatorsFollow quality reporting processes to route concerns through to Quality Assurance Specialists for priority handlingAs needed, and at the request of the Quality Assurance Specialist, assist in the mitigation of high priority product issues as they ariseProvide trip reports to document visit details including objectives, feedback, and outcomes of each interaction, with special emphasis on identifying potential product problems, and activities of competitorsComplete travel expense reports in a timely manner as required in the policyEducation & Experience:High school diploma or equivalent is required; secondary technical degree in a relevant field is preferred.At least 1 year of experience with Alliance Laundry Systems commercial equipment is preferredPast service experience is a plusProven familiarity with electrical diagnostics, including ability to read electrical diagrams/illustrationsSkills and Abilities:Strong technical aptitudeHands on contributor with strong written and verbal communication skillsProficient using Microsoft Office programs, such as Excel, Outlook, Power Point, MS Teams and WordDemonstrated ability to use app-based tools for communication, such as Facetime, Zoom, MS TeamsCapable of scheduling and maintaining workflow using calendars, maps, travel tools, expense systems, and time management planningBi-lingual, English & Spanish-speaking is highly desirableStrong written and verbal communication skills, with the ability to speak in front of large groupsTravel:Ability to travel up to 50% of the time and adapt to changing work schedulesPosition may require travel to CanadaStandard and Physical Requirements:Position involves sitting long periods, standing, manual dexterity, stooping, and bendingAbility to lift and maneuver 50 lbs. on a regular basisMust reside within assigned geographic market with reasonable access to major airportsCandidate must have a valid passport or be able to obtain a passportAlliance Team Members Demonstrate DRIVE:Dedicated: Follows through on commitments. Strong say/do.Respectful: Acts with integrity and values diverse perspective.Innovative: Always looking for a better way; leads change.Versatile: Adapts quickly to changing circumstances. Demonstrates agility.Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.2025-10367Full-Time

Created: 2025-11-15