EHF Lab Technician- Rhode Island

Serco is seeking a SESIF (Submarine EHF SATCOM Integration Facility) Lab technician for their MILSACOM contract supporting NUWCDIVNPT in Newport, RI. You will be part of a small team supporting Code 34 from NUWC. You will be working with other Serco employees and government employees from NUWC.In this role, you will:Provide distance (e.g., telephone, chat, or e-mail) technical assistance in response to Fleet requests received via SubHDR hotline, Information Technology System Management (ITSM) tickets, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve terminal, antenna system, and associated baseband equipment hardware, communications planning, software, logistics, documentation, and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions taken to resolve themOperate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment. The contractor shall submit ITSM problem reports to document equipment failures or equipment that is not operating per specificationsPerform Communications Security (COMSEC) and keymat operations. The contractor shall comply with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user. The contractor shall report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail. The contractor shall immediately report any COMSEC related issues to their Government lab manager or a NUWCDIVNPT COMSEC Account Manager (CAM) if the lab manager is not availableGenerate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet test eventsPerform laboratory hardware and software configuration control management. Configure lab and applicable equipment to support test events. The contractor shall update and maintain laboratory device records (list or database) per Applicable Documents, and prepare and submit laboratory baseline records to the SESIF Work Center ManagerPrepare and submit satellite access requests per Government test requirements, and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST) or equivalentDownload and install monthly T-MPSS MPE global scenario updates, and perform data item group imports and exports. The contractor shall document updates in laboratory logbooksTo be successful in this role, you will have:An active DoD Secret security clearanceA High School Diploma and 5 years CSRR/NMT experienceOR an Associate's degree and 3 years of CSSR/NMT experienceExperience working in a lab environmentAbility to work on-siteIf you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: If you require an accommodation with the application process please email: call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Created: 2025-10-20