Lead Service Engineer/Specialist

A Lead Service Engineer or Specialist is responsible for providing service and support to RoviSys customers. Responsibilities are driven by the need to maintain service level agreements(SLAs) with RoviSys’ customers. These responsibilities require direct customer interaction and reporting, and may include any of the following job functions, troubleshooting of hardware and software, controller programming, graphics configuration, field testing of equipment, calibration of instrumentation, control system and database maintenance, documentation and reporting.A Lead Service Engineer or Specialist is expected to be proficient at leading service and support efforts, working individually or with a costumer troubleshooting controls issues, and capable of independent decision making.Service and Support - 80%Perform regular inspections, maintenance, and software updates of control systemsIdentify and address system malfunctions or inefficienciesImplement system upgrades and enhancements to improve efficiency and performanceContinuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systemsTrack service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trendsPromptly respond to incidents, outages, and service disruptions to maintain SLAsCollaborate with technical teams to resolve critical incidents quickly and efficientlyProject Support - 15%Instrumentation & Electrical DesignCreate instrument lists by examining P&ID drawingsCompile submittal and procurement documentation for controls and instrument hardwareProvide technical support for service techniciansInspect completed support requestsSystem Design and ConfigurationParticipate in customer design review meetingsAssemble development system using project hardware and computersConfigure user interface and HMI screensConfigure DDC, PLC and/or DCS control algorithmsDraft system documentation from templatesAssist is customer demonstrations and acceptance testingConfigure networks to interface with equipment.Onsite System StartupWorks in a supervised role and/or with a team at a customer siteInstall project software and configuration onto site systemsParticipate in point-to-point loop checksPerform instrumentation and software calibration and tuningParticipate in functional tests of all systemsTroubleshoot installation discrepanciesProgram field modifications as requiredAssist with developing commissioning test plans and documentation updates/redlinesAssist with developing training documentation/presentation on operations and maintenance of systemSales Support - 5%Serve as a technical contact for customersSupport sales teams during customer meetingsIdentify future sales opportunities with customer contactsMaintain relationships with existing customersWorking ConditionsPosition is subject to on-call rotation schedule.During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls.Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.Presence at customer locations and travel required. Variable by geographical locationEducation - Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience.Basic understanding of mechanical and electrical systems found within customer environment.3 + years of experience in at least one applicable controls platform:Controls Experience: Tridium: Niagara N4Distech: Experience with BACnet and LON Distech controllers, Eclypse ControllersJohnson Controls: Facility Explorer or Metasys controllersSiemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or InsightRockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCSOther useful technologies include: Scripting languages (VBA, Python, etc.)Knowledge of Kepware OPC server, ThinManager, VMware is preferred.HVAC Experience Preferred:Basic understanding of HVAC systems in large building automation systems.Understanding of sequence of operations and P&IDs for HVAC and plant utilities.Experience with functional testing, including the ability to create, maintain, and execute test plans.Experience with specifying instrumentation and control valves for HVAC systems

Created: 2025-10-20