Screening & Applications Manager - Sandy Springs, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.As the Screening & Applications Manager, you manage the centralized application process and a team of Screening & Applications Specialists who carry out all functions and duties related to the prospect to applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multimillion dollar, multifamily apartment home communities across the company. Here are the roles you’ll play:The Go-GetterHire, train, motivate, and supervise a team of Screening & Applications Specialists responsible for processing applications across multiple Cortland communitiesContribute to cultivating an excellent applicant-to-resident experience by establishing check-ins with applicants to ensure they are receiving timely responses to pending questionsEnsure the timely generation and delivery of applicant and move-in documentation and confirm they are completed according to company standardsDrive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreementsSchedule and complete appropriate follow-up to discover wants and needs prior to move-in date, discuss any objections, and address concernsEngage with communities to provide scheduled reportsPartner with Community managers and onsite teams in resolving disputes or concerns hindering move-inThe Organizer Confirm proper execution of lease forms and that documents are uploaded to OneSiteFollow established processes and guidelines in accordance with rental qualifications and criteriaCollect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further examination of credit or criminal history as neededSend adverse action letters to denied applicationsAnalyze screening and application data to identify trends and make updates or adjustments in response with the goal of reducing evictions and bad debtAdhere to processes and guidelines for reviewing any screening disputesMaintain Funnel CRM for tracking pertinent dates and tasksThe Impact You Can MakeNo one is better at advocating Cortland’s culture and values than you, and every resident is wowed by your customer service!You are a stickler for rules - and your communities follow them to the tee to run like a well-oiled machine. Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.Strong 5+ years’ experience in a sales or customer service role; experience in the multifamily industry preferredBachelor’s degree or equivalent industry experience requiredExcellent presentation, written, and verbal communication skillsStrong time management and leadership skillStellar attention to detail and organization skillsStrong analytical, critical thinking, and problem-solving skillsProficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applicationsFounded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.?Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless?of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.?If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email a drug-free workplace.Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Created: 2025-10-20