Field Service Technician (Cooling/HVAC Data Center) - ...

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.Join New Era Technology, where, People First, is at the heart of everything we do. With a global team of over 4,500 professionals, weâre committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, youâll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values such as community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of workâ”together.Position Summary:This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. We are looking for a highly motivated individual who thrives in a fast-paced, challenging environment and is eager to apply their technical skills during project installations, break fix and preventative maintenance. If you have practical experience troubleshooting electro-mechanical systems, reading technical manuals and schematics, along with basic use of hand tools and electrical test equipment. Folks who have most likely been a field engineer/Maintenance tech/engineer.Duties and Responsibilities: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.Provides onsite support by assisting in fault isolation of electro-mechanical systems.Identifies necessary parts to resolve customer equipment failures.Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.Serves the department by participating in the development of service bulletins,procedures, process improvements and other collateral duties as required.Maintains accurate customer service records and reports within the Case Management System/CRM.Contributes to the creation of Knowledge Articles and other technical-related documentation.Serves as a resource to sales personnel for assigned service area.Recommends improvements to manuals, operational processes and procedures as needed.Contributes to training course content development and provides training to customers and other field service personnel, as required.Maintains knowledge of new products.Other duties as assigned.

Created: 2025-10-20