Patient Access Liaison (Rare Disease) - Austin TX

, ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.What you will doLetâs do this. Letâs change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access andreimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gainaccess to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs,Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.Secure written or electronic patient HIPAA for patients in the assigned geographyDevelop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connectionsAssess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patientâs family and team of healthcare providers to empower the patient to become their own advocateEducate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication accessProvide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and neededProvide proactive education to prescribers and sites of care upon patient enrollment on coverage for AMGEN rare disease therapies, common prior authorization requirements, and coding and billings requirementsProvide access and reimbursement education based on the enrolled patientâs TEPEZZA benefits to physician offices and sites of careEducate the physician office and/or SOC on TEPEZZA coverage based on the patientâs benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication accessInvestigate access challenges pre and post-infusion to include support for denied claims and claim reviewsPartner with Safety and PV and report AEâs and product complaints through medical information.Work closely with the AMGEN cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendorsAdhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Created: 2025-10-20