Director of Catering Sales

Additional Information Job Number 25167337 Job Category Sales & Marketing Location W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAP (South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $115,000 - $155,000 annually Bonus Eligible: Y JOB SUMMARY Leads and manages all day-to-day activities related to the catering sales function with a focus on building long-term, value-based group customer relationships that enable achievement of property sales objectives. Provdes support for catering sales activities for larger, more complex accounts. Monitors and manages against team catering sales goals and makes recommendations on goals for direct reports. Creates opportunities to grow the account base through customer interactions. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies u2022 Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property. u2022 Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment. u2022 Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue u2022 Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). u2022 Recommends booking goals for sales team members. Managing Sales Activities u2022 Monitors all day to day activities of direct reports. u2022 Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. u2022 Participates in sales calls with members of sales team to acquire new business and/or close on business. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data u2022 Analyzes market information by using sales systems and implements strategy to achieve propertyu2019s financial room and catering goals. u2022 Assists Revenue Management with completing accurate six period projections. u2022 Reviews guest satisfaction results to identify areas of improvement. Building Successful Relationships u2022 Develops and manages relationships with key stakeholders, both internal and external. u2022 Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. u2022 Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Managing and Conducting Human Resource Activities u2022 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. u2022 Utilizes all available on the job training tools for employees. u2022 Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. u2022 Empowers employees to provide excellent customer service. u2022 Observes service behaviors of employees and provides feedback to individuals. u2022 Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Additional Responsibilities u2022 Executes and supports the brandu2019s Customer Service Standards and propertyu2019s Brand Standards. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-11-15