Client Service Manager- Charlotte, NC

Canteen One Starting pay: $65,000-$72,000 Letu2019s talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Letu2019s talk about Perks At our North Loop Minneapolis office, we have an awesome office environment filled with perks Free office coffee and pantry u2013 One block from light rail transitu2013 Dress for your Day u2013 Canteen Avenue C (market)&Foodsby food delivery u2013 Sporting event tickets frequently raffled off u2013 Paid time off to volunteer for corporate sponsored events u2013 Wellness programs u2026 you get the idea Letu2019s talk about Opportunity As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think youu2019ll fit right in Canteen One offers a variety of career opportunities, including: + Customer Service + Accounts Receivable / Consolidation Services + Finance / Accounting + Client&Account Management + Vendor Relations / Operations + Information Technology great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions. Essential Duties&Responsibilities + Assure accurate and timely financial reporting + Inspect reports and summaries to look for possible gaps + Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance + Make recommendations and present information to the corporate clientu2019s contact + Assure accurate financial expectations for renewals/bids in working with the Sales group + Facilitate meetings with internal resources to address issues + Build, maintain, and sustain relationships with clients + Have quarterly meetings and business reviews with all top 20 customers + Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization Qualifications + Bacheloru2019s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management + Proven financial analysis skill set + Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required + Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business + Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships + Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities + Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements + High level of proficiency in Excel, Word, and Outlook required + PowerPoint software experience preferred Apply to Canteen One today Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates at Canteen One are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information. Req ID: 1472896 Canteen One ISAAC Warren SMITH

Created: 2025-11-15