Salesforce System Administrator

DutiesUnder the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends IT Services department. Perform duties and responsibilities including, but not limited to:1. Salesforce Administration a. Serve as primary system administrator for the environment b. Perform Salesforce configuration and customization to support process automation c. Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks d. Coordinate the evaluation, scope and completion of new development requests and projects e. Support processes promoting data integrity, data governance, and compliance f. Act as Security administrator and drive security architecture and data protection g. Work independently with members of the user community to define and document development requirements h. Develop and maintain effective documentation on configuration changes, integrations, and processes2. Software Systems Administration a. Security Administration of major software systems used by organization b. Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce c. Complete training or self-study to gain knowledge and/or certifications for new software systems to allow proper administration d. Lead and guide vendor engagement for enhanced services and support of systems3. Training a. Communicate and train staff on new programs, upgrades and processes b. Help develop and maintain department policies, SOPs and documentation4. Additional duties a. Remain current with industry related technology standards and best practices b. Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems c. Vendor management for outsourced services and support of IT systems d. Lead projects and assignments to support the overall IT strategic plan e. Complete or participate in annual audits of IT Systems, Infrastructure and Security f. Occasional travel may be required5. Other duties and projects as assigned by supervisor to support department and organizational needsQualificationsMust possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faithDesire to serve in a growing and dynamic Christian service ministryA Bachelors degree in Computer Science or Information Technology preferred or Associates degree and 3 or more years of relevant work experience requiredSalesforce Administrator Certification required3+ years of relevant hands-on Salesforce configuration experienceExperience with custom Apex codingDeep expertise with flows, process builder, skills-based routing, queue-based routing, email-to-case, web-to-case and other advanced Salesforce platform featuresProven experience integrating applications and business systems to SalesforceCapable of making recommendations on tools that will provide better user experiencesKnowledge of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and GovernanceExcel in a collaborative environment - working with all levels of personnel and stakeholders Strong team player with ability to develop effective working relationships across the organization and meet the requirements of the department and ministryAbility to be flexible and manage multiple projects and competing priorities while meeting deadlines Results-driven with strong attention to detailStrong communication skills - both written and oralGood judgment required in recognizing and maintaining confidentiality of sensitive informationMust be reliable, cooperative, flexible, and exhibit initiativeMust support a flexible schedule and work evening/weekend hours when neededStrong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the InternetUnderstanding of Christian ministry and specifically Joni and Friends is desirableCompensation for this position is $78,000 - $85,000 in Agoura Hills, CA . We are open to remote candidates within the United States, and the salary may be different based on the city/state in which you work.Prior to applying for any position with Joni and Friends, all applicants must review our

Created: 2025-11-01