Evening Operations Manager

Overview Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spau2019s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match. Job Description Omni Hotels & Resorts is seeking Evening Operations Manager for the beautiful Barton Creek Resort & Spa Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 Responsibilities + Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening. + Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. + Understand and able to lead all emergency procedures and security proto calls. + Be very familiar with the hotel computer system for training maintenance and trouble shooting. + Resort walks to monitor operations throughout the property. + Oversee all FO, GS, HK, Security departments and assist the F&B PM managers as needed + Attend Weekly Resume meeting to be familiar with all group activities, movements, and agreements. + Complete rate discrepancy report and make needed changes. + Prepare group information sheets, be knowledgeable of group activities around the resort. + Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. + Assure knowledge and training of Marketing Programs of company and hotel. + Understand all emergency procedures. + Understand all radio codes. + Ensure representation at the Safety and issue Prevention Meetings. + Conduct appropriate number of MOS Checklists for each associate every month. + Conduct a monthly department meeting. + Monthly review of AAA Standards with all associates. + Ensure all items on the SOP review are handled in a timely manner. + Ensure that all standards on the overnight shift are being adhered to. + Broad knowledge of Opera, Synergy and Resort Suite systems. + Broad knowledge of all Resort services and amenities. + Knowledge of reservations special packages. + Ensure cleanliness and organization of the department. + Ensure all needed reports are run. + As needed will be required to cover shifts at front desk. + Handle all training with associates to ensure Omni Standards. + Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. + Complete weekly supply inventories to ensure adequate pars of such. + Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications + Minimum of 3 years Front Office Management experience preferred. Previous leadership experience in an upscale, full service hotel environment is required. + Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. + Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment. + Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. + Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Job LocationsUS-TX-Austin Posted Date4 hours ago(10/20/2025 3:25 PM) Requisition ID 2025-128616 # of Openings 1 Category (Portal Searching) Hotel Management

Created: 2025-10-22