FCA Recall Specialist

Field Canvasser/Recall SpecialistMarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.SummaryThe Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography. Essential Job Functions:Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentationUtilize MarketSource Salesforce.com Dashboard to review case assignments and closuresSubject matter expert on assigned initiative(s)Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.Complete, upload, and record all information to specific requirements in Salesforce.comUtilize mapping and route optimization tools to effectively maximize productivityEducate consumers on the extreme importance of recall and/or initiative(s)Overcome hesitancy and resistance from consumers to close casesDevelop relationships and work closely with assigned businesses in designated markets and field team membersContact or visit other locations as assignedConduct investigative work to verify the accuracy of identified outcomes from call reportsUtilize databases and additional resources to find supporting documentation that substantiates or updates outcomesUtilize available online resources to identify the location, owner, and disposition of identified target.Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field teamDocument results of research in Salesforce.com or another database as directedRequired Knowledge, Skills, and Abilities:Willingness to adhere to activity and reporting requirementsProven experience interacting with customers in person, via phone call, text, and emailEffective communication and organization skillsAbility to work independently in the field with limited supervisionAbility to analyze and utilize key information to create territory action plans to achieve business objectivesAbility to make independent decisions in the field positively impacting business objectivesExcellent written, verbal, and communication skillsAbility and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leadersStrong interpersonal skillsAbility to work a non-traditional schedule, weekends, and eveningsBilingual desired (English/Spanish)Job Requirements:High School Diploma or equivalent1+ years of work experience, industry-specific background preferredMust have reliable transportation to perform essential functions within an assigned geographic areaValid Driver’s LicenseAdditional Job RequirementsFrequently position self to get in and out of a vehicleRegularly ascend and descend stairsFrequently move objects weighing up to twenty poundsConsistently work in outdoor weather conditionsMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:Medical, dental & vision401(k)/RothInsurance (Basic/Supplemental Life & AD&D)Short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Created: 2025-10-23