Lead Concierge

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.As a Lead Concierge with Hines, you will be responsible for providing exceptional customer service to Galleria’s guests, merchants, and vendors. Responsibilities include, but are not limited to:General computer skills including research for customers, merchants, and management as needed.Have knowledge of, and provide information about the center, stores, center events, competition, and the surrounding area.Direct customer concerns and suggestions to the appropriate person for resolution.Support Galleria management personnel as needed.Effectively communicate with Security and Janitorial personnel using a hand-held radio.Understand shopping center emergency procedures and media procedures.Handle phone calls professionally and courteously.Be familiar with store merchandise and services.Anticipate customer’s unspoken needs.Review the center’s website on an on-going basis to keep current on activities, new stores and other information. Review store catalogues.Support marketing programs and special events as needed.Responsible for opening and closing procedures.Distribute wheelchairs, electric carts and strollers.Keep the Guest Services area neat, orderly, and well stocked with supplies.Perform other duties as assigned.Minimum Requirements include:High school diploma or equivalent from an accredited institution.One or more years of customer service/retail experience preferred.Excellent customer service skills and strong organizational and communication skills required.May be required to wear a uniform.May assist customers physically (i.e., assisting with wheelchairs, etc.), and replenish Artful Living magazines.Must be available to work weekdays, weeknights, and weekends.At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.

Created: 2025-10-23