Customer Support Representative - Full Time

Dohrn Transferis a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.Dohrn is currently seeking a Full Time Customer Support Representative at our Milwaukee, WI terminal.Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/HourBenefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.POSITION SUMMARY:To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.ESSENTIAL FUNCTIONS:Field inbound emails, chats and calls providing exceptional customer experienceRespond to inquiries with excellent verbal & written communication skillsTrace and monitor accounts to ensure on-time deliveryAssist with scheduling pickups and completing deliveriesEducate, when possible, self-service options available to CustomersAct as a problem-solver to customer issues accurately & efficiently that arise throughout the dayConduct account research & document fulfillment requestPerform other duties as neededExcellent communication and active listening skills.May require occasional travelMINIMUM REQUIREMENTSHigh School education or equivalentValid Driver LicenseExcellent communication skills- verbal, written & active listeningExcellent MindsetDetail-orientedProficient in Microsoft applications along with proficient computer systems and data entryExcellent attendanceStrong problem-solving and conflict-resolution abilities.Patience and empathy to handle stressful situations calmly.Ability to multitask, manage time, and stay organized.Ability to work both independently and as part of a teamWORKING CONDITIONS/PHYSICAL REQUIREMENTSPrimarily sedentary work, which involves sitting most of the timeMay be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsThe general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;Visual Acuity including regular use of items including a computer screen or monitorManual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingersTalking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of othersDohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Created: 2025-10-23