Director of Service Operations

GEA is one of the world’s largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.Responsibilities / TasksGEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.Start strong - Medical, dental, and vision coverage begins on your first dayRecharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or exploreInvest in your future - A 7% 401(k) employer match helps grow your retirement savings fasterKeep learning - Take advantage of tuition reimbursement to further your education or skillsetLive well - Our wellness incentive program rewards healthy habitsGet support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidanceSave smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expensesAt GEA, we don’t just offer jobs, we offer opportunities to thrive, grow, and make an impact.This position will oversee all Field Service, Repair, and Spare Parts operations for the Separation BU.Your responsibilities will include:Coordinate and drive territory equipment sales activities allocate resources and prioritize initiativesSupport the implementation of local equipment and service sales strategiesIdentifies and organizes resolution for more complex issues associated with Start-upsAchieve sales growth and expand market reach and coverageAchieve order and margin intake targets.Coordinate field trials at customersPosition product offerings to maximize success against local competitive landscapeFacilitate key account management role insuring customers are informed of all of company’s products/ services availableBuild relationships with customers and internal GEA stakeholders.Develop quotations and understand customer requirements.Assist in Defining pricing and understand margin contribution.Support product development projects at customers in territoryEnsure a One face to the Client cultureThey are responsible fordeveloping and implementing strategies, managing teams, and ensuring high levels of customer satisfaction.This role requires a strategic mindset, strong leadership skills, and the ability to drive operational efficiency and effectivenessYour Profile / QualificationsUniversity Degree in Engineering/Business Administration or equivalent educational levelMin 10 - 15 years’ relevant experience and knowledge of the specific market and applications and a proven track record of driving operational excellence and achieving business objectivesStrong Knowledge of the Customer base and Product Competitive LandscapeSales professional with significant experience in steering a sales organization, incl. product management, within a product/sales matrixDeep practical know-how of state-of-the-art sales process, organization methods and tools (e.g. ordering, pricing, CRM)Change management experienceProven superior skills in international negotiation & contracting with customers in countries across the worldStrong understanding of corporate finance and performance management principlesAs one of the largest suppliers of systems and components for the food, beverage, and pharmaceutical industries, GEA is dedicated to engineering for a better world. Our inclusive culture values diversity, integrity, and collaboration. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds.At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.The typical base pay range for this position at the start of employment is expected to be between $117,000 - $156,000 plus 25% per year. GEA Group has different base pay ranges for different work locations within the United States.The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards.GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.#EngineeringforthebetterDid we spark your interest?Then please click apply above to access our guided application process.

Created: 2025-10-23