ServiceNow Competency Leader

Introduction As a ServiceNow Americas Competency Leader, you will be actively contribute in driving the strategic direction, execution, and growth of IBM Consultingu2019s ServiceNow business across the Americas. This role serves as the strategic link between IBM and ServiceNow, ensuring alignment, operational excellence, and measurable business outcomes for both organizations and our clients. Your role and responsibilities Key Responsibilities: ServiceNow Americas Competency LeaderStrategic Leadership & Partnership Execution Define and execute the strategy for IBMu2019s ServiceNow relationship, including joint business planning, market positioning, solution development, and go-to-market alignment. Scale the ServiceNow competency across the Americas, building IBM Consultingu2019s capabilities to meet ServiceNow partnership measurements in Customer Success, Competency, and Capability. Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.Relationship & Ecosystem Management Collaborate with ServiceNow leadership to strengthen the partnership and identify opportunities for joint innovation and solution development. Maintain a formal partnership structure and ensure compliance with ServiceNow partnership standards. Lead IBMu2019s engagement with ServiceNow ecosystem partners, including implementation and build partners, to drive joint capability and market impact.Market Presence & Mindshare Oversee marketing campaigns, content creation, and thought leadership initiatives to elevate IBMu2019s visibility in the ServiceNow ecosystem. Drive market mindshare by securing client references, industry recognition, and analyst accolades. Partner with delivery leaders to harvest client success stories and ensure excellence in Customer Success metrics (CSAT, references) and Capability metrics (deployments).Go-to-Market & Sales Enablement Collaborate with sales and alliance teams to develop and execute go-to-market strategies, including joint marketing campaigns and client engagement programs. Enable field sales teams with partnership insights and differentiation to support informed customer decisions. Drive revenue growth through

Created: 2025-10-23