Community Connector (field travel Monroe County, NY)

JOB DESCRIPTION Job SummaryProvides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties u2022 Engages with members as an advocate and resource to support management of health care needs. u2022 Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc. u2022 Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments. u2022 Assists members in accessing social services such as community-based resources for housing, food, employment, etc. u2022 Provides outreach to locate and/or provide support for disconnected members with special needs. u2022 Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.) u2022 Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face). u2022 Guides members to maintain Medicaid eligibility and with other financial resources as appropriate. u2022 50-80% local travel may be required (based upon state/contractual requirements). Required Qualificationsu2022 At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience. u2022 Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements). u2022 Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. u2022 Ability to multi-task applications while speaking with members. u2022 Excellent customer service skills. u2022 Organizational and time-management skills. u2022 Ability and willingness to learn other lines of business, programs and relevant software systems/applications. u2022 Excellent verbal and written communication skills. u2022 Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications u2022 Community Health Worker (CHW) certification (for states other than Ohio, Florida and California, where it is required). u2022 Certified Medical Assistant (CMA). u2022 Bilingual based on community need. u2022 Familiarity with health care systems. u2022 Knowledge of community-specific culture. u2022 Experience with/or knowledge of health care systems, community resources, social services, and/or health education. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $16.5 - $38.37 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Created: 2025-10-23