Alterations Associate

Overview Ralph Lauren Tailors are responsible for altering and tailoring our Ralph Lauren garments to the highest standards, providing an exceptional and unparalleled client experience. Essential Duties & Responsibilities Alters and tailors Ralph Lauren garments to the highest standards meeting quality control expectations Ensures accuracy in garment markings aligned to Ralph Lauren practice Build a rapport with the client, identify their needs to deliver an exceptional experience Partner with Sales Professional in servicing clients to provide exceptional service during fittings Promote teamwork through contribution towards overall team productivity Consistently execute and deliver personal productivity objectives at standard Handle and maintain all RL garments with care and respect Accurately enters all information into the alterations tracker and workflow systems Communicate product and customer feedback to managers Adhere to all workroom health and safety requirements Experience, Skills & Knowledge Exceptional attention to detail, precision, and craftsmanship. Strong interpersonal and communication skills; ability to provide feedback in a supportive and collaborative manner. Ability to work effectively in a fast-paced, team-oriented environment. Experience mentoring or training others in a technical capacity is preferred. Commitment to upholding Ralph Lauren’s brand standards and delivering exceptional client service. Experience in luxury tailoring preferred Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines Ability to operate tailoring machinery, sit, stand, move and walk for multiple hours Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Created: 2025-11-01