FT Testing Services Specialist

Position Summary Position Summary: The Testing Services Specialist assists in the administration of tests, coordination of testing procedures, processes and schedules, and collaborates with faculty and staff to ensure testing services are available to students and the community. Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Note: Cochise College requires a post offer, pre-employment background screening of all employees. This position is open until filled, with applications reviewed on receipt. The job posting may close at any time. Marketing Statement Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI). CHECK OUT COCHISE COLLEGE HERE! 2023 Fortune Ranks Sierra Vista Best Places to Live For Families Our City: Best Place for Families to Live in About Cochise County - Explore Cochise Duties and Responsibilities Duties and Responsibilities: Within the scope of college policies and procedures, this position: Administers standardized testing to include but not limited to High School Equivalency, CLEP, DSST, Strong Interest, MBTI, ETA, HESI, TEAS, ASE, ACCUPLACER, Pearson VUE, MEAZURE, online placement testing, online and onsite faculty make-up exams; provides testing information to students, staff, faculty and other community members; proctors instructor tests and various exams from other educational institutions Greets students and assists with check-in and exam scheduling; ensures proper completion of forms and identification checks for all examinees; confirms security of testing materials and reports any security violations; maintains proper inventory of testing materials; ensures compliance with exam return and/or destruction policies Answers multiple phone lines, responds to e-mail and voicemail requests; maintains neat and organized reception and shared work spaces Confirms documentation of student test scores, prepares reports of test results, mails test results to examinees and/or approved recipients; maintains required records, logs, files, and student testing database; communicates with all contracted testing providers and candidates Participates in staff training, departmental meetings, and professional development; maintains current test administrator certifications; attends state and national conferences and other events as requested Performs other related duties as assigned General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position. Education and Experience; Knowledge, Skills and Abilities Education and Experience Requirements: Bachelor’s degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education. Ability to obtain test administrator certifications through the state department of education, Pearson VUE, College Board, and Prometric within 90 days of hiring Two years’ related experience Preference may be given to individuals with one year of experience in higher education test administration An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered. Knowledge, Skills and Abilities: Knowledge of and ability to follow college policies and procedures Knowledge of current technologies such as, word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications and, Google Apps Knowledge of computerized and manual standardized testing protocols, guidelines, procedures, and standards Knowledge of test administration techniques, security practices, and procedures Knowledge of planning and scheduling techniques Skill in communicating effectively, clearly presenting ideas and concepts orally and in writing Skill in performing routine technology troubleshooting and in clearly communicating and resolving more complex issues utilizing IT support staff Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner Ability to relate to a diverse population and to maintain composure when faced with difficult situations Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail Ability to work independently while contributing to team environment Ability to effectively identify, analyze and resolve problems, to use independent judgment and decision-making processes to take appropriate action, and to maintain strict confidentiality related to sensitive information Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public Work Environment & Physical Requirements Work Environment: Work is primarily performed under general supervision in a typical office setting with appropriate climate controls. Travel is required. Early morning, evening, and weekend work may be required. Physical Requirements: Essential functions of this position require: visual and auditory observation, lifting, manual dexterity, ability to communicate. Light Work: Exerting up to 20 pounds of force frequently lifting or carrying of objects weighing up to 10 pounds requires a good deal of walking or standing Mental Application: Utilizes memory for details, ability to understand and provide verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important Reports To: Director of Testing Services

Created: 2025-10-24