Customer Care / Call Center Specialist

Customer Service Representative - Onsite | East Hartford, CT Pay Rate: $21/hour Schedule: Monday-Friday, 8:30 AM - 5:00 PM Location: East Hartford, CT Weekends Off | Full-Time | Paid Training | Benefits We are seeking Customer Service Representatives to support our client's consumer programs as the first point of contact. In this role, you'll assist callers with account inquiries, program information, and password resets through the online customer portal. You'll use your communication skills, patience, and problem-solving ability to deliver an outstanding customer experience on every call. Responsibilities Serve as the initial point of contact for consumers and providers regarding client programs. Answer incoming calls and provide accurate, clear information. Assist with account access and password reset issues. Document all customer interactions accurately in the call-tracking system. Escalate calls to leadership or appropriate state agencies following procedures. Identify customer trends and recommend service improvements. Handle difficult or escalated customer situations professionally. Meet or exceed performance goals for call volume, quality, and customer satisfaction. What You'll Receive Full-time employment Paid training Monday-Friday schedule (8:30 AM - 5:00 PM) — No weekends Growth and career advancement opportunities Supportive team environment Comprehensive benefit options Qualifications Required: 18 years of age or older High School Diploma or GED Minimum 6 months of call center or customer service experience, or an Associate's degree (no experience required) Ability to type 35 WPM and pass a customer service assessment Ability to pass a background check and 8-panel drug screen Preferred Traits: Strong verbal and written communication Professional, dependable, and punctual Ability to explain information clearly and concisely Skilled at multitasking and navigating multiple systems Calm and empathetic under pressure; able to de-escalate frustrated callers Passion for helping others and solving problems Position Details Location: 77 Hartland Street, East Hartford, CT (100% onsite) Business Unit: Conduent Positions Available: 10 Type: Full-time, W-2, contract Assignment Length: Ongoing/long-term Candidate Maximum Pay Rate: $21/hour

Created: 2025-10-24