Admissions Specialist - Part Time

JOB SUMMARY: Busy outpatient Physical Therapy Clinic in Bedford is seeking to hire a part-time Admissions Specialist. Reports To: Operation Manager/Clinic Manager/Business Office Manager Supervises: None Classifications: Non- Exempt QUALIFICATIONS: High School Diploma or Equivalent required 2 years of professional office/healthcare experience preferred Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership. RESPONSIBILITES: Assist the office manager with daily office activities, including answering phones, checking voice mail, returning calls, scheduling, confirming appointments, calling no show appointments, verifying benefits, faxing, scanning and data entry. As a compassionate member of the care team, welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. During the patient interaction, accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, identify correct network coverage and obtain and/or validate healthcare benefits and/or pre-certification for applicable therapy treatment. These efforts maximize reimbursement for services rendered. Track insurance limitations, including visit limitations, monetary limitations and acceptable charge limitations; effectively communicating this information to the therapist and patient when approaching the limits. Educate patients and/or families about applicable legal, ethical, and compliance documents; ensure regulatory consents are signed by the appropriate parties. Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Accept patient payments and process them accurately. Pay Range:$14.00 - $17.00 per hour

Created: 2025-10-24