Join Us! We’ll Train You - Customer Specialist II

Role DetailsLocation: San Pedro Sula and TegucigalpaWork Arrangement: Hybrid - You will be required to go to the office only twice a week in San Pedro Sula or TegucigalpaType of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)Contract Duration: PermanentTraining Schedule: Monday - Friday 7:00 am - 4:00 pm, Saturdays and Sundays OffWork Schedule: Full-time. The schedule is to be determined according to the partnerExpected Start Date: November 06, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleCrescendo Academy is your gateway to launching or growing a career in customer experience and AI-powered support. As a Crescendo Academy (Customer Support Specialist Level II), youll join a two-week paid training program that builds the skills global companies need most, from using digital tools and AI platforms to delivering clear communication across chat, email, and voice.This program is open to recent graduates, career changers, and anyone ready to grow in a fast-paced, tech-driven environment. By graduation, you will have in-demand skills and the opportunity to be placed with Crescendos global partners.It is more than training. You gain hands-on practice with AI tools, mentorship from experienced facilitators, and a clear path into roles that offer growth and the chance to make an impact with leading brands. What Youll Do:Participate in blended learning: live Zoom sessions, WorkRamp e-learning, group facilitation, and practice activities.Engage in modules including:Customer Communication (voice, chat, email foundations)AI Tools Training (Google Gemini prompts, Co-Pilot/Agent Assist)Customer Experience Essentials (asking the right questions, de-escalation, quality metrics)Productivity Tools (Google Calendar, Gmail optimization, Slack, Google Docs/Slides)Knowledge Management & Flex Pod Model (how support teams operate with AI augmentation)Complete assessments, role plays, and a final challenge plete hands-on simulations in chat, email, and voice support scenarios.Receive coaching and feedback from facilitators to ensure mastery.Graduate into placement opportunities with Crescendo partners. What We Expect From You:Strong English communication skills (written and verbal).Basic digital literacy (typing, navigating online tools, using productivity apps).Adaptability to learn new systems and workflows.Active listening and problem-solving ability.Professionalism and collaboration in team-based learning.Growth mindset, eager to learn, practice, and improve.Previous BPO, CX, or customer service experience is a plus, but not required.Open to fresh graduates, career changers, and individuals re-entering the workforce. What Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from home paid Sabbatical LeaveTraining and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-10-27