Onsite Customer Support Specialist II

Role DetailsLocation: San Pedro Sula or TegucigalpaWork Arrangement: On-site 5 days a weekType of Support: Omnichannel (phone, chat + tickets/emails)Contract Duration: Permanent Work Schedule: To be decidedExpected Start Date: November 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleCrescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will be responsible for handling basic customer issues, such as account troubleshooting, assisting with platform use, and providing live task support for the partner's users, primarily via live support channels. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. What Youll Do:Provide a personable, friendly, and positive customer service experience across all channels. Work independently and collaboratively to complete tasks on time based on urgency and importanceSupport teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers.Follow communication procedures, guidelines, and policies. Research answers or solutions as needed. Escalate to your direct report when unsure or unable to make a decision or solve a problem.Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.Handle the partner's users inquiries and assistance requests.Assist users in the partner's experience across a dual-sided marketplace.Establish connections and gain customers' trust. Provide omnichannel support (Email, calls, and messages).What We Expect From You:Excellent English skills spoken and written (EFSET results from C1 or C2 level)Excellent problem-solving and communication skillsBe organized, accountable, and responsible.Excellent time management skills; Punctuality and adherence to schedule requiredPossess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills.Ability to work in a fast-paced environmentSavvy with web, computer, and smartphonesPassion for creating an exceptional customer experience Eager and curious to learn.What Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from home, paid Sabbatical LeaveTraining and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-10-27