Sales u0026 Customer Success Specialist

u003cdivu003eu003cpu003eu003cstrongu003eSales u0026Customer Success Specialistu003c/strongu003eu003c/pu003eu003cpu003eDo you thrive on solving problems, building strong customer relationships, and driving profitable growth? We’re searching for a proactive and customer-focused professional who can deliver exceptional service while uncovering opportunities to win more business. In this role, you’ll be the trusted voice for key accounts — ensuring their needs are met, issues are resolved, and every interaction reflects our commitment to excellence.u003c/pu003eu003chru003eu003ch3u003eu003cstrongu003eWhat You’ll Dou003c/strongu003eu003c/h3u003eu003culu003eu003cliu003eu003cpu003eBe the go-to resource for customers — responding to inquiries, tracking order progress, and providing expert product guidance.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eRecommend materials and specifications to ensure each customer gets the right solution for their unique application.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eHandle customer concerns with confidence, including managing non-conforming material situations.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eCalculate pricing across product grades and make adjustments within approved guidelines to support sales success.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003ePartner closely with Operations, Production Planning, and Accounting to keep orders moving and customers satisfied.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eDetermine and adjust transportation methods to optimize delivery performance.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eEngage in occasional onsite customer visits to strengthen relationships and support ongoing business.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eJump in to assist your teammates and ensure coverage whenever needed.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eFollow established policies and maintain a strong focus on workplace safety.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eShow up ready to contribute — teamwork and reliable attendance are a must.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eTake on additional responsibilities as the business evolves.u003c/pu003eu003c/liu003eu003c/ulu003eu003chru003eu003ch3u003eu003cstrongu003eWhat You Bringu003c/strongu003eu003c/h3u003eu003culu003eu003cliu003eu003cpu003eBachelor’s degree in Business, Engineering, Science, or related field preferred — equivalent industrial or sales experience will be considered.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eStrong communication skills — you’re confident interacting with customers and skilled at crafting clear, concise messages.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003ePrior experience in industrial sales, marketing, or quoting is a strong plus.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eA natural curiosity and desire to learn the technical side of our products.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eA mindset geared toward collaboration, results, and continuous improvement.u003c/pu003eu003c/liu003eu003c/ulu003eu003chru003eu003cpu003eIf you love turning challenges into opportunities and supporting customers every step of the way, this role offers the chance to make a measurable impact — and grow along the journey.u003c/pu003eu003c/divu003e ', 'location ': 'New Castle, PA ', 'remote ':null, 'jobtype ': 'directhire ', 'remoteoption ': 'no ', 'featuredonjobboard ':false, 'ownedbyagency ':false, 'externalid ': 'PA84-2749543

Created: 2025-10-27