Tier 2 IT Technician- Secret Clearance Required

We are seeking an experienced Tier 2 IT Technician to support our HQ and customer site locations. This position will perform user problem analyses, troubleshoot and fix network outages, perform fiberoptic and CAT 6 installation, and ensure they provide professional solutions to customer requests and/or issues. Strong PC and network cabling experiences are required to support both HQ and customer locations in compliance with CMMC 2.0 and NIST 800-171 standards.Key Responsibilities: Experience with IT hardware devices including Servers, Switches, Routers, ISPs, UPS, laptops, monitors, VOIP phones, Printers, and CopiersExperience with IT software applications including Windows Server, SharePoint, Windows Office 365 Enterprise, and Website managementFamiliar with cable installation, termination, and certification testing of Category 5e, 6, and 6a unshielded twisted pair cable, multimode fiber, and coaxial cablesExcellent customer service and communication skillsMust be willing to travel (NY, PA) on occasion per customer requestsAbility to resolve issues of moderate complexityTechnical aptitude to work with end usersKnowledge and active experience with NIST 800-171Demonstrated knowledge and experience with CMMI/CMMC processes and compliance standardsParticipates in special projects as required.Required Qualifications:Bachelor’s Degree and 2 years of experience or High School and 4 years of experienceDOD Secret clearance or higherStrong PC and network cabling experienceAbility to lead small teams or projects through cross functional coordination/collaboration with other departmentsPrevious experience conducting technical interviewsAssists key stakeholders in overall project executionProvides solutions through creative problem solvingOrganized mindset and can quickly shift from one priority to the nextEfficient and effective with email communicationsWillingness to evolve with technologyFounded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.IMG Benefits:Health, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchHealth Savings Accounts (HSA)Personal leave plus paid federal holidaysProfessional development and training assistanceIMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.

Created: 2025-11-01