VoIP Engineer - Remote

A client with Kforce is seeking a skilled VoIP Engineer with hands on Clearspan experience to support and optimize their telephony infrastructure join their team. This role is ideal for someone who thrives in a fast-paced environment and can quickly diagnose and resolve issues impacting patient communications. This is a remote opportunity.nnDuties:n Call queue triage & optimization - reports are trending up of extended patient hold times, disconnectsn Clearspan OpEasy phone reporting & analyticsn Fax issuesn Handset/Gatekeeper phone problemsnnKey Responsibilities:n Call Queue Triage & Optimization: Analyze and improve call queue performance to reduce extended patient hold times and call disconnectsn Clearspan OpEasy Reporting & Analytics: Utilize Clearspan OpEasy tools to generate actionable insights and improve system performancen Fax Troubleshooting: Identify and resolve issues affecting fax transmissions across the networkn Handset & Gatekeeper Support: Diagnose and fix problems related to handsets and gatekeeper phone systems

Created: 2025-10-27