Claims Adjusting Team Lead

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job DescriptionThe Management Adjusting Team Lead I is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retentionKey Responsibilitiesu2022 Frequently participates in special projects as a subject matter expertu2022 Manages and oversees performance of vendorsu2022 Oversees response to highly complex arbitrations contentionsu2022 Oversees the negotiation of highly complex claim settlementsu2022 Oversees the resolution of highly complex customer conflicts or issuesu2022 Analyzes unit reports and supports the achievement of business unit objectivesu2022 Defines, analyzes, and tracks department, section, and/or unit measuresu2022 Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviewsExperienceu2022 5 or more years of experience (Preferred)Supervisory Responsibilitiesu2022 This job has supervisory dutiesCompensationPay Transparency:National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $62,800.00-$99,190.00 and may vary based on internal equity, and job-related skills, knowledge, and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.Joining our team isn't just a job u2014 it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger u2013 a winning team making a meaningful impact.National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of Au2013 (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance panies & PartnersDirect General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.BenefitsNational General Holdings Corp. is an Equal Opportunity (EO) employer u2013 Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Created: 2025-10-29