Customer Onboarding Specialist

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure?? to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe youll even land a new job!Mission:Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement JobNimbus into their business operations. What You'll Be Doing:Deliver high-impact implementation experiences for new JobNimbus customersGuide customers through the implementation journey from kickoff to completionLead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customerDrive adoption by connecting product features to each customers goals and workflowsTrack implementation progress, manage tasks and pipeline, and ensure timely follow-upsManage multiple implementation projects simultaneously in a fast-paced environmentMaintain detailed CRM and implementation pipeline hygieneCollaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term successWhat Makes You the Hero for This Job:Proven success in a customer implementation, account management, or project-based implementation roleStrong communication and presentation skills that adapt to different personalities and technical comfort levelsOrganized and detail-oriented, with excellent follow-through on tasksAble to manage multiple projects without dropping the ballTechnically curious and comfortable learning software tools (JobNimbus, HubSpot, etc.)Confident in leading customer training sessions and live demosHome Exteriors or contracting industry experience a plus Superpowers:Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.Customer Obsessed. Everything we build should leave our customers saying, Aw dip. This team is off the charts cool.??Proactive Learning. You continuously grow, adapt, and evolve your skills Team Commitment. You collaborate, communicate, and care deeply about collective successSelf Awareness. You know your strengths, recognize your gaps, and build support around you.Mentor (Hit us up to get more information)

Created: 2025-11-15