Lead Ski Check Agent

Job Summary:Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet are and equipment racks. Demonstrate positive attitude in stressful situations. Job Specifications: Starting Wage:$22.00/hr - $23.48/hr Employment Type:Year Round Shift Type:Full Time and Part Time hours available Minimum Age:No Housing Availability:No Job Responsibilities: Greet guests by name and appropriately engage in conversation Work outdoors in adverse winter conditions Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain Keep valet area organized and clean at all times Assist guests by answering questions promptly and courteously and following through on special requests Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning Coordinate equipment drop off and return with delivery companies Return all rental equipment in a timely fashion Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking Assist with phone calls and provides accurate information regarding amenities, services, and prices Cover public valet and (inside) front desk when needed Other duties as assigned Job Requirements: 1+ years of experience High School diploma or equivalent - required Some college experience - preferred Prior guest service experience - required Valid, active driver's license; can pass MRV check - required, if fulfilling a driving role Microsoft Office (Word, Excel, PowerPoint) - preferred English - required Ability to work outside in adverse winter conditions - required Ability to lift and transport 50 pounds - required Must be able to work the whole season, to include scheduled weekends and holidays - required Adherence to Presentation Policy - required Demonstrates attention to detail - required The expected pay range is$22.00/hr - $23.48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Created: 2025-10-29