Senior Infrastructure Support Engineer

Job Description As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLAu2019s while documenting all actions and communication in the ticketing system, ServiceNow. This positions pay varies based on experience: 50-65/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20035+ yearsu2019 experience working with the following technologies ou2003Active Directory/Entra ID ou2003GPO (Group Policy Object) ou2003DNS ou2003MS Exchange ou2003Azure Licensing/CSP model ou2003SQL u2022u2003Understands Microsoft Licensing model u2022u2003Experience working with 3rd party vendor escalation u2022u2003MCSE u2022u2003Microsoft 365 Certified

Created: 2025-10-29