Bilingual Customer Experience Agent

Customer Experience Agent u2013 Medicare Advantage Support Location: Northwest Houston, TX 77379 Full-Time Onsite Join a mission-driven organization committed to delivering high-quality, affordable, and easy-to-understand healthcare to Americau2019s seniors. We prioritize preventive care and empower physicians with cutting-edge tools like the Client Assistant, which provides a complete view of each memberu2019s health historyu2014ensuring better care at lower cost. As a Customer Experience Agent, youu2019ll be the first point of contact and the voice of the Client, transforming moments of concern into moments of reassurance. Your empathy, efficiency, and problem-solving skills will help build trust and deliver on our promise to improve every life. What Youu2019ll Do + Respond to inbound inquiries from Medicare Advantage members with warmth, accuracy, and urgency. + Navigate complex issues related to benefits, claims, enrollment, and clinical servicesu2014advocating for members and collaborating across teams. + Deliver compassionate support by actively listening, de-escalating concerns, and personalizing each interaction. + Use internal systems confidently to access member information while maintaining a human-first approach. + Document interactions and share feedback trends to support continuous improvement. + Ensure compliance with operational procedures and regulatory requirements to protect member data. What You Bring + Bilingual fluency in Spanish u2013 essential for serving our diverse member base. + Empathy and emotional intelligence u2013 you understand the importance of every interaction. + Customer service experience u2013 ideally in call center, help desk, or healthcare support environments. + Technical proficiency u2013 comfortable navigating support tools and systems. + Strong communication skills u2013 both verbal and written. Nice to Have + Bacheloru2019s degree u2013 especially if earned while working part-time or completing internships. + Experience supporting members in memory care, hospice, or oncology settings. Top Skills + Bilingual (Spanish) + Empathy & Customer Support + Help Desk & Technical Support + Inbound/Outbound Call Handling + Healthcare Service Orientation Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on Nov 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-29