SENIOR RECEPTIONIST

Rapport Salary: $28/Hr-$32/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary Working as a Senior Receptionist will allow you the opportunity to work with GREAT people like yourself You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Senior Receptionist will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception center, and will always display an energetic, friendly, approachable demeanor. Responsibilities u2022Supporting the Reception Services Manager by ensuring that every guest is greeted with enthusiasm and has a memorable experience. u2022Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances u2022Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome u201cGood Morning/Good Afternoonu2026u201d u2022Act as way-finders and hospitality services resources for all guests. u2022Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check-in process or escorting them to their destination u2022Register guests in building security system u2022Escort guests to their destination u2022Assist customers in booking conference room according to their needs u2022Reviewing and committing to memory the profiles of VIP guests expected for the day. u2022Recognizing and welcoming VIP guests using service excellence standards. u2022Maintaining a strong awareness of business activity and communicating all updates with your team members. u2022Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process. u2022Aid according to business needs e.g. lunch cover, callouts, and general support. u2022Supporting the training of new associates and completing checklists accordingly. u2022Taking part in the cross-training program which covers all areas of the department, when available. u2022Building and maintaining a relationship with employees and repeat guests, enhancing their overall experience. u2022Adheres to Standard Operating Procedures u2022Ensure all issues are communicated to the Reception Services Manager and employees where necessary u2022Maintains an understanding of the client culture, key areas of activity and creating u201ctransparencyu201d by serving as an extension of the client u2022Having a thorough understanding of the Firmu2019s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. u2022Adhering to Hospitality signature look u2022Ability to memorize FAQu2018s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City u2018happenings. u2022Frequent standing and walking in the building lobby throughout shift. u2022Frequent lifting and carrying up to 30 lbs. u2022All other duties as assigned Key Competencies u2022A High School Diploma with two years of relevant Hospitality or Customer Service experience in a hotel or corporate hospitality environment u2022Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously. u2022Excellent oral and written communication skills. u2022Strong computer skills and knowledge of Office technology and equipment. u2022Ability to work calmly and effectively in stressful situations. u2022Exceptional client service skills to exceed expectations u2022Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. u2022Discreet, ethical and committed to maintaining a high degree of confidentiality Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information Req ID: 1476694 Rapport a specialized division of FLIK Hospitality Group

Created: 2025-11-01