Conversational AI Backend Engineer - Google Cloud/CX ...

Job Summary We are seeking a highly experienced Conversational AI Backend Engineer - Google Cloud/CX and Node.js (8u201310 years) .The ideal candidate will design, build, and maintain scalable back-end services, conversational workflows, and integrations that power enterprise-grade virtual agents across voice and chat channels. Key Responsibilities Node.js (Core Back-End Engineering) u2022 Architect, develop, and maintain scalable RESTful and event-driven services in Node.js. u2022 Design and optimize high-performance APIs to integrate with multiple systems (CRM, ERP, databases, 3rd party services). u2022 Implement secure coding practices, including input validation, authentication/authorization, and API rate limiting. u2022 Write unit/integration tests and enforce CI/CD best practices. u2022 Optimize application performance for high throughput and low latency in production environments. u2022 Collaborate with DevOps teams to containerize applications (Docker) and deploy on GCP services (Cloud Run, GKE, App Engine). Conversational AI (Dialogflow CX & Contact Center AI) u2022 Design and implement conversational flows, intents, entities, and fulfillment logic in Dialogflow CX. u2022 Develop custom webhooks (Node.js/Express) to handle complex business logic and dynamic responses. u2022 Integrate Dialogflow CX with contact center platforms (e.g., Genesys, Avaya, Twilio, CCAI Insights). u2022 Configure and manage Dialogflow CX environments (Dev, QA, Stage, Prod) and CI/CD pipelines for agent promotion. u2022 Implement multi-turn, context-aware conversations with advanced Dialogflow CX features (event handlers, flows, routes). u2022 Ensure seamless omnichannel support (chatbots, IVR/telephony, messaging platforms). u2022 Work with NLP/NLU teams to continuously improve intent accuracy, training phrases, and entity recognition. Collaboration & Leadership u2022 Work closely with product owners, designers, and conversation designers to translate requirements into natural conversational experiences. u2022 Mentor junior developers in Node.js and conversational AI best practices. u2022 Participate in code reviews, architecture discussions, and solution design sessions. u2022 Provide technical leadership for conversational AI projects, ensuring scalability and maintainability. Required Qualifications u2022 8u201310 years of hands-on experience with Node.js (Express.js, Nest.js, or equivalent frameworks). u2022 Strong knowledge of JavaScript (ES6+), TypeScript, and asynchronous programming. u2022 Proven experience in designing APIs (REST, GraphQL) and integrating with external services. u2022 3+ years of experience with Google Dialogflow CX (building, maintaining, and deploying production IVR Voice agents) u2022 Experience with GCP services (Cloud Functions, Cloud Run, Pub/Sub, Firestore/BigQuery). u2022 Solid understanding of webhooks, middleware, and backend fulfillment for chat/voice bots. u2022 Familiarity with contact center solutions and CCAI (Contact Center AI) integrations. u2022 Experience with Git, CI/CD pipelines, and agile development methodologies. u2022 Excellent problem-solving, debugging, and performance tuning skills. Nice to Have (Preferred) u2022 Experience with other conversational AI platforms (Amazon Lex, Microsoft Bot Framework, Rasa). u2022 Knowledge of speech-to-text / text-to-speech integrations (Dialogflow ES/CX with TTS/STT APIs). u2022 Familiarity with Kubernetes, Docker, Terraform, Cloud Build. u2022 Experience with analytics & monitoring tools for conversational AI (Dialogflow Insights, BigQuery analysis). u2022 Strong understanding of security & compliance (PII handling, GDPR, HIPAA). Soft Skills u2022 Strong communication skills to collaborate with cross-functional teams. u2022 Ability to lead and mentor junior engineers. u2022 Problem-solving mindset with focus on delivering scalable enterprise solutions. u2022 Passion for conversational AI, NLP, and user experience design. Salary and Other Compensation: The annual salary for this position is between $138,000/Year to $162,000/Year depending on the experience and other qualifications of the candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2025-10-29