Project Based (Hybrid) - Customer Support Specialist II

Role DetailsType of Support: Omnichannel Contract Duration: Temporary (2 Months)Work Type and Location: Hybrid, Taguig, Metro ManilaExpected Start Date: November 27, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleWere looking for a Customer Support Representative II to join our growing e-commerce team specializing in wellness-focused home products like humidifiers and showerheads. In this role, youll be the go-to person for customers seeking support with product information, order updates, troubleshooting, and returns. Your goal: deliver timely, empathetic, and solutions-oriented assistance that builds trust and drives loyalty.Youll handle email-based customer inquiries, resolve product or delivery issues, and process exchanges and refunds in line with company policies. You'll also help bridge the gap between our customers and our product team by sharing feedback that can inform improvements to our product offerings and customer experience.This role is ideal for someone whos familiar with e-commerce support workflows, loves solving problems, and has a genuine interest in wellness or home improvement products. If you're a strong communicator who thrives in a detail-driven, fast-paced environment, wed love to meet you!Our team comprises talented and passionate individuals. When you join us, you will work with like-minded individuals committed to offering outstanding service to our partners. This is an exceptional opportunity to advance your career and substantially contribute to our business.What Youll Do:Respond to customer inquiries via email in a timely and professional manner.Assist customers with product information, order status, and general inquiries.Resolve customer complaints and issues efficiently and effectively.Process returns, exchanges, and refunds according to company policies.Maintain accurate records of customer interactions and transactions.Provide feedback to management regarding customer issues and potential improvements.Surface product feedback to the main team at HQ to facilitate continuous product improvement.Stay up-to-date with product knowledge and company policies.Contribute to a positive team environment and assist colleagues as needed. What We Expect From You:2+ years of experience in customer support roles, ideally in an e-commerce or consumer electronics environmentStrong ability to learn and retain product knowledge quickly, including technical specifications and troubleshooting stepsProven problem-solving and investigative skills; able to ask the right questions to get to the root cause of issuesExcellent written and verbal communication skills, with a clear, friendly, and professional toneDemonstrated empathy and active listening when working with customers to resolve concernsAbility to absorb new information and adapt to evolving processes, products, and systemsComfortable using help desk and CRM tools (e.g., Gorgias, Zendesk, Shopify, or similar platforms), with a strong preference for Gorgias.What Youll Get In Return:Hybrid working arrangements Competitive Base SalaryAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homeTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-10-30