Supervisor (Commercial)

tttJOB SUMMARYThis position Supervises Security Officers, Lead Officers, and other company personnel at assigned clientu00a0site(s).u00a0 May perform duties of Security Officer within the scope of the assignment.DISTINGUISHING CHARACTERISTICSThe primary job function is Supervising company personnel, including assigning work, coaching, anddiscipline, as defined by the client contract.u00a0ESSENTIAL FUNCTIONSThe functions listed describe the business purpose of this job.u00a0 Specific duties or tasks may vary and be documented separately.u00a0 Theu00a0employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modifiedu00a0according to business necessity.All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functionsu00a0listed, in which case they are deemed to be other (nonessential) functions.Employees are held accountable for successful job performance.u00a0 Job performance standards may be documented separately and mayu00a0include functions, objectives, duties, or tasks not specifically listed performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of companyu00a0policies and procedures related to job safety, including safety rules and regulations.u00a0 Employees are required to notify superiors uponu00a0becoming aware of unsafe working conditions.All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformanceu00a0with applicable company policies and procedures.u00a0 In the event of uncertainty or lack of knowledge of company policies and procedures,u00a0employees are required to request clarification or explanations from superiors or authorized company representatives.Core Duties IncludeFunctions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned tou00a0one or more posts at client site(s); acts to ensure that all post orders are followed, that established roundsu00a0are completed, and that required reports are filed; notifies proper authorities and client in emergencyu00a0situations.Coaches and disciplines personnel as appropriate; seeks advice from company management or designatedu00a0representatives as appropriate; meets personally with employees and documents coaching andu00a0disciplinary actions.Trains Security Officers and other company personnel; reviews post orders and other details ofu00a0assignments with subordinates.Assists in the submission of payroll and personnel information to the company as conjunction with company management or designated representatives, ensure adequate coverage of all posts and positions.Prepares, files, and submits various reports as spects posts as scheduled and meets with subordinates to outline tasks and responsibilities.Meets with client representatives as scheduled or as needed to provide assurance that all securityu00a0requirements are being met and to provide quality customer service.As assigned, in accordance with applicable company policies and procedures and in compliance with stateu00a0and federal laws, carries out supervisory duties that can include some or all of the following: interviewing,u00a0orienting and training employees; planning, assigning, and directing work; coaching and appraisingu00a0performance; rewarding and disciplining employees;u00a0u00a0addressing complaints and resolving problems; and, making hiring and termination recommendations.May perform the duties of a Security Officer in accordance with post orders and company policyttttMINIMUM QUALIFICATIONS AT ENTRYAdditional qualifications may be specified and receive preference depending upon the nature of the positionBasic Qualificationsu00a0u00a0U.S.citizenship preferredMust have a minimum of an active Interim Secret granted.Ability to acquire and maintain any other specific special clearances/access requirements.Education/Experienceu00a0u00a0High School Diploma or G.E.Du00a0u00a0Two (2) years of securityrelated training or experience, including lead or supervisory experience,u00a0sufficient to meet the requirements of the assigned site, or an equivalent combination of education andu00a0experience, as determined by the company.Background PrerequisitesMust undergo and meet company standards for background and reference checks, controlled substanceu00a0testing, and behavioral selection survey, in addition to any mandatory licensing requirementsCompetencies (as demonstrated through experience, training, and/or testing)u00a0u00a0Must be able to meet and continue to meet any applicable state, county and municipal licensingu00a0requirements for Security Officers.Must be able to meet and continue to meet requirements for specific skills, certifications oru00a0authorizations specified for the assigned site.Knowledge of or ability to learn security operations and procedures.Knowledge of supervisory practices and procedures.Ability to supervise staff, including assigning work and providing training and discipline.Ability to provide positive direction and motivate performance.Understanding of a variety of security and safety devices and controls.Ability to track and maintain schedule assignments.Ability to see, hear, speak, and write clearly in order to communicate with employees and clients.u00a0u00a0Ability to write routine correspondence, including logs and reports.Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.u00a0u00a0Ability to be an effective team member.Ability to maintain professional composure when dealing with unusual circumstances.Courteous telephone manner.Ability to adapt to changes in the external environment and organization.Good organizational skills.Ability to provide high quality customer service.Good interpersonal skills, with the ability to interact effectively at various social levels and across diverseu00a0cultures.u00a0u00a0u00a0Required ability to handle multiple tasks concurrently.u00a0u00a0Basic skills in keyboarding, computer usage, and operating controls.Ability to adapt to changes in the external environment and organization.WORKING CONDITIONS (Physical/Mental Demands)u00a0u00a0With or without reasonable accommodation, requires the physical and mental capacity to perform effectively allu00a0essential functions.u00a0 In addition to other demands, the demands of the job include:Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionallyu00a0under conditions of urgency and in pressure situations.May be exposed to stressful situations, such as challenging individuals who are in or approaching anu00a0unauthorized area.May be required to work overtime without advance notice.Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involveu00a0climbing stairs and walking up inclines and on uneven terrain.Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.Close vision, distance vision, and ability to adjust focus.May be required to use a vehicle in the performance of duties.u00a0 Vehicles are to include but not limited to:u00a0u00a0cars, trucks, electric carts, and bicycles.u00a0u00a0On occasion may be required to perform stressful physical activity.u00a0 u00a0Depending upon assignment may be exposed to inclement weather or be required to work inu00a0environments or under conditions that require the use of protective gear and devices and/or awarenessu00a0of personal safety and safety of others.May be exposed to or required to handle sensitive and confidential information.Directing and disciplining staff in a positive manner.A Word about EEO, Pay Transparency and Other Requirements:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.t

Created: 2025-10-30