Member Services Representative

Who We AreReady to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.Ready to Be the Voice That Connects Members to Better Health?We're seeking a customer service professional who can provide attentive service that truly makes a difference in members' healthcare experiences. As our Member Services Representative, you'll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.What makes this role different?Healthcare impact:Your assistance directly affects members' access to health and wellness resources?Technical expertise:Navigate multiple databases and systems to provide comprehensive member support?Professional development:Learn comprehensive product knowledge while building expertise in health and wellness navigation?Flexible environment:Work from home capability with scheduling flexibility to meet business needsWhat You'll Actually DoProvide exceptional service:Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned.Handle diverse inquiries:Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders.Navigate complex systems:Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support.Share expertise:Answer questions about client and product design as well as Personify Health's involvement with members' overall wellbeing journey.Resolve technical issues:Assist members with website or product technical issues, escalating appropriately while maintaining focus on member satisfaction.Maintain excellence:Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services.What You Bring to Our MissionThe service foundation:High school diploma or equivalent requiredSome University or Post-secondary Education preferredAt least one year customer service experience in call center environmentExcellent written and verbal communication skillsThe technical competencies:Strong personal computer usage and Internet proficiency skillsAbility to type 30 wpm minimum with accuracyFamiliarity with cloud-based contact center software desirableAbility to learn and navigate new software quicklyThe professional qualities:Flexible with scheduling as business needs dictateStrong work ethic and self-starter abilities with effective priority managementStrong customer service, analytical, and decision-making skillsAbility to organize and follow up on multiple tasks with accuracy and timelinessWhy You'll Love It HereWe believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.Your wellbeing comes first:Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)Mental health support and wellness programs designed by experts who get itFlexible work arrangements that fit your life, not the other way aroundFinancial security that makes sense:Retirement planning support to help you build real wealth for the futureBasic Life and AD&D Insurance plus Short-Term and Long-Term Disability protectionEmployee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverageGrowth without limits:Professional development opportunities and clear career progression pathsMentorship from industry leaders who want to see you succeedLearning budget to invest in skills that matter to your futureA culture that energizes:People Matter: Inclusive community where every voice matters and diverse perspectives drive innovationOne Team One Dream: Collaborative environment where we celebrate wins together and support each other through challengesWe Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for resultsGrow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyableThe practical stuff:Competitive base salary that rewards your successFlexible PTO policy because rest and recharge time is non-negotiableBenefits effective day one—because you shouldn’t have to wait to be taken care ofReady to create a healthier world while building the career you want? We're ready for you.No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00 to $20.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.#WeAreHiring #PersonifyHealthBeware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them of our legitimate openings can be found on the Personify HealthCareer Site.

Created: 2025-10-30