Merchandising Service Manager

Team Leadership u2022 Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy u2022 Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time) u2022 Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs u2022 Coaches MSAs on performance u2022 Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs u2022 Handles disciplinary actions and proactively partners with HR business partner u2022 Manages project, travel, display, fixture expenses and weekly payroll u2022 Identifies and resolves project and/or store-level issues using available resources u2022 Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams u2022 Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate u2022 Lead team to merchandise our live goods in garden centers u2022 Lead teams ranging from 11-21 people u2022 Collaborate with Field Project managers on large third party labor projects when needed Customer Service u2022 Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs u2022 Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise u2022 Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary u2022 Demonstrates sincere appreciation to customers u2022 Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Loweu2019s programs u2022 Supports those that directly help customers by providing the tools and resources needed u2022 Lead daily price change execution, audit and update price labels inside and outside the store In-stock u2022 Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram u2022 Confirms that all signage, reorder stickers, pricing, and product information is accurate u2022 Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards u2022 Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials u2022 Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping u2022 Oversees the proper processing of damaged products Clean and Safe Stores u2022 Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection u2022 Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas u2022 Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates u2022 Adheres to all safety requirements relevant to oneu2019s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices u2022 Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) u2022 Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated u2022 Follow state-specific guidelines on price changes (Pricing Policy SF-06) Pay Range: $24.00 - $25.00 per hour _Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (._ . _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Pay Range: $24.00 - $25.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Created: 2025-10-30