Customer Service Representative | Call Center

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Class Start Date - December 2, 2025 Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST + Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service + Representing a Fortune 100 company and being the voice of Spectrum + Troubleshooting and resolving technical issues related to cable and video services + Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more + Resolving TV inquiries while creating best-in-class customer experiences + Working in an open, friendly environment with a supportive, energetic team Weu2019re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, youu2019ll thrive inside our customer service environment. WHAT YOUu2019LL BRING TO SPECTRUM _Required Qualifications_ + Education : High school diploma or equivalent + Schedule : Ability to work a variety of schedules including nights, weekends, and holidays + Language : Ability to read, write, speak and understand English _Preferred Qualifications_ + Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center + Technical Skills: MS Office, computer skills, typing + Skills: Communication, organization, time management, multi-tasking, customer service + Abilities: Dependable, professional, solution-oriented, results-driven, resilient CRP113 2025-63574 2025 Here, our employees donu2019t just have jobs, they're building careers. Thatu2019s why we offer a comprehensive pay and benefits ( package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicantu2019s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $30.30 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internetu00ae, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youu2019ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. ( Grow Your Career Here Weu2019re committed to growing a workforce that reflects the customers and communities we serve u2013 providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (

Created: 2025-10-30