Tier 1 Technical Support

Job Description Insight Globalu2019s client is seeking a Tier 1 Technical Support Specialist in Brooklyn, NY. We are seeking a proactive and customer-focused Tier 1 Technical Support Specialist to provide onsite technical assistance to approximately 20 end users at our clientu2019s photo printing facility. This role is essential to maintaining smooth operations by resolving hardware and software issues related to Windows-based systems. Key Responsibilities: u2022u2003Serve as the first point of contact for technical support requests from onsite staff. u2022u2003Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and peripherals. u2022u2003Install, configure, and maintain Windows operating systems and standard software applications. u2022u2003Escalate complex issues to Tier 2/3 support or external vendors as needed. u2022u2003Maintain accurate records of support requests and resolutions using a ticketing system. u2022u2003Assist with onboarding new employees by setting up hardware and user accounts. u2022u2003Perform routine maintenance and updates on systems to ensure optimal performance. u2022u2003Support network connectivity issues including Wi-Fi and LAN troubleshooting. u2022u2003Collaborate with the IT team to improve support processes and documentation. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20031+ years of hands-on experience in technical support or help desk roles. u2022u2003Experience troubleshooting Windows operating systems u2022u2003Excellent troubleshooting hardware and software. u2022u2003Strong communication and ability to work independently and manage multiple tasks effectively u2022u2003Jira ticketing systems u2022u2003Tier 2/3 technical support including networking and website support

Created: 2025-10-30