Manager, Residency Services

Position Summary: The Manager, Residency Services reports to Director of Professional Services. Responsibilities include: Identifying new Residency Services sales opportunities in a Direct Sales role, supporting the Red River sales organization in an Overlay Sales role, managing and developing a team of Red River employees and contractors working in the field as active residents, and managing operations and fulfillment on awarded task orders/purchase orders. Qualifying opportunities by matching the customers' requirements to Red River's capabilities, time frames, and budgets, properly engaging Red River resources, and adhering to established pre-sales and post-sales tasks and responsibilities processes. Participating in training and other company-mandated events, conferences, and certification classes. Consistently meeting your sales targets. Establishing and maintaining solid relationships with customers and partners, being responsive to their needs, and leading the effort to solve any problems affecting the relationship. Building strong working relationships with your fellow Red River colleagues, being responsive and respectful of their needs, and helping us further our Corporate Mission, Values and Objectives. Red River's Residency Services Manager will be responsible for our residents' growth and operational management in the field full-time for the project's duration for any given customer. The overall mission of residency services is to place consultants with required subject matter expertise onsite with the customer. The customer will direct their day-to-day activities. Residency Services consists of dedicating full-time resources to one customer mission or project. The goal is to land and expand the customer account with more growth-focused on the customer's infrastructure and application deployment/operations. The end goal is to contribute to the customer's IT strategies, so Red River is considered a trusted advisor in IT support. In addition, Residency Services offers predictable recurring revenue for planning and forecasting. Primary Position Tasks: + Create and Lead Residency Services Practice that deploys dedicated engineers, project managers, and business analysts to Federal, SLED, and Commercial customers across the globe. + Grow line of business organically, independently, and along with the sales team. + Manage the profit and loss of the practice as its own cost center. + Manage field operatives working at a full time, or 100% utilization less time off. + Leverage SKU-based residency services to OEM equipment purchases so customers can easily transact services based on equipment purchases. + Build and maintain service credits for residency services that will enable customers to find ways to purchase services in advance quickly and easily.Often these credits are within a certain purchasing threshold so customers can quickly make purchases so that their internal processes are right-sized. + Build and lead the process of partnering with OEMs (such as VMware and Cisco), by which Red River was slotted as a preferred sub-contractor for resident engineers to be embedded with the OEM delivery teamsu2014commonly known as the

Created: 2025-11-01