Service Operations Supervisor

Applications closing 10/24/25Are you ready to lead a team that delivers exceptional service across the country?As the Supervisor of Service Operations, you’ll guide a nationwide group of skilled technicians who support Marvin’s window and door products. You’ll focus on operational excellence, customer satisfaction, and continuous improvement. This role blends leadership, strategy, and hands-on support to ensure safe, efficient, and high-quality service delivery. If you're passionate about mentoring teams and driving results, this is your opportunity to make a meaningful impact.Lead a national team of service technicians, focusing on performance, safety, and customer satisfactionConduct performance reviews using service metrics and technician feedback to support developmentOversee service vehicle fleet operations and drive cost-saving initiatives through efficient schedulingChampion continuous improvement projects and promote 5-S principles across the teamAn associate degree or equivalent technical educationSeveral years of experience in customer service and the building industryStrong leadership skills and completion of supervisory training (e.g., Situational Leadership, Coaching & Feedback)Deep understanding of window and door installation practicesProficiency in Siebel and other Marvin systemsExperience mentoring teams and setting departmental KPIsFrom people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!Some of our unique and most popular benefits include:$300 annual wellbeing account to spend on what helps you feel happy + healthyBetter Living Day! (a paid day off to go have some fun)Annual profit sharing - recognizing everyone’s contribution to Marvin’s successGiving at Marvin - participate in organized volunteer opportunitiesBrighter Days Fund - financial support from your colleagues and the Marvin family during personal hardshipsJoin the more than 8,000 Marvin team members to experience these benefits and more. Apply today!This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.$75,000 - $90,000

Created: 2025-10-31