Patient Service Specialist

Patient Service SpecialistCentralia, ILNovaCare RehabilitationLocation: 1138 West Main Street, Centralia, IL 62801Position Type: Full TimeSchedule: M, W, TH, F - (Clinic is closed on Tuesdays but Tuesday work hours will be required during holiday weeks in which the clinic is closed on M, W, Th or F)Compensation: $16.50 - $17.50/hour - based on experience (SIGN ON BONUS AVAILABLE)Recharge & Refresh: Generous PTO to maintain a healthy work-life balanceYour Health Matters: Comprehensive medical/Rx, vision and dental planInvest in Your Future: Company-matching 401(k) retirement plans, as well as Life and Disability protectionWhen patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.Check out the video below for additional insight into the work of our Patient Service Specialists!Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check outSchedule patient appointments in person and via phoneRegular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development teamCollect co-pays from patients, manage payer approvals and conduct insurance authorizations and verificationsQualificationsMinimum Qualifications:High School Diploma or GED requiredPhysical Requirements:Ability to walk, stand, bend, and reach consistently throughout a work day/shiftAppropriate manual dexterity to enable typing (including10-key) throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directionsEqual Opportunity Employer/including Disabled/Veterans

Created: 2025-10-31