Head of Operations

This is a remote position. We are looking for a Head of Mission Operations — an experienced, systems-driven operator who can orchestrate people, technology, and process in a live, regulated healthcare environment. This role sits at the centre of the execution engine. You will work directly with the Co-Founder & COO and company leadership to ensure every clinical deployment, data pipeline, and product release runs predictably, safely, and flawlessly. It is both a command and orchestration role — ideal for someone who thrives in complexity, balances precision with urgency, and takes pride in building systems that directly impact patient lives. Key Responsibilities Operational Orchestration: Own cross-functional delivery across engineering, product, QA, and clinical operations — ensuring synchronisation between technical and customer-facing teams. Deployment Management: Plan and oversee clinical and partner roll-outs, managing timelines, dependencies, and on-site or remote go-lives with zero-surprise execution. Systems & Process Design: Build scalable operating rhythms — daily stand-ups, QA reviews, issue-tracking frameworks, and operational dashboards for leadership visibility. Compliance & Quality: Partner with Engineering, AI, and Product leadership to ensure adherence to FDA , HIPAA, and other regulatory requirements through disciplined documentation and process integrity. Continuous Improvement: Identify operational bottlenecks early, implement countermeasures, and institutionalise learning loops across deployments. Stakeholder Communication: Serve as the operational point of contact for internal teams and external hospital Requirements Skills & Competencies Systems Thinking: Ability to connect technical, clinical, and operational variables into one coherent model. Execution Discipline: Operates calmly and decisively under pressure; detail-oriented without losing perspective. Analytical Precision: Data-driven decision-maker who uses metrics to guide prioritisation. Cross-Functional Empathy: Can communicate fluently with engineers, clinicians, and executives alike. Operational Creativity: Builds structure in ambiguous environments and simplifies the complex. Integrity & Accountability: Relentless about quality, compliance, and mission alignment.Experience & Background 5-10 years in operations, program delivery, or systems management within technology, healthcare, or regulated industries. Has led multi-stream projects or deployments (e.g., Accenture, Deloitte, high-growth health-tech, or SaaS environments). Proven ability to manage delivery under high stakes with minimal oversight.

Created: 2025-10-31