Service Desk Technician

About The RoleThe Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent ZT and be responsible for ensuring an excellent customer experience. What You Will DoShift: Tuesday - Saturday OR Monday - Friday Remote troubleshootingExperience in reading and interpreting enterprise log filesBIOS and Flash ROM updatesInstallation of new application softwareProduce detailed test and failure analysis reportsSupport other teams within the engineering department as neededMaintain customer tickets within our case management systemProcess customer replacement parts and/or systemsIdentify opportunities for improvementProvide ongoing feedback and guidanceOwn the customer experience and drive initiatives for improvementWhat You BringFundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)Hands on experience with enterprise hardware troubleshooting / break fix / upgradesAbility to remotely diagnose and root cause enterprise system failureAbility to use custom Linux and Windows-based diagnostic/test programsNetworking experience (cabling switches, fiber, port configurations, and VLAN)Understanding of hardware and software interactions; able to apply this understanding to resolve issuesAnalytical problem solvingStrong oral and written communication skillsProactive, positive, deliberate, and focused thinkingAssociates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience2+ years of experience in hardware testing and break fix2+ years of experience operating in an IT remote support environmentSome travel may be requiredThe ability to lift up to 50 pounds when necessaryThe ability to safely climb ladders when necessaryThe ability to wear personal protective gear correctly when necessaryThe ability to stand and walk throughout the facility for extended periods without loss or reduction of productivityThe ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivityZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be $30 hourly. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.About ZT SystemsAt ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.Join ZT Systems and help us build technology infrastructure that connects the world.What We OfferAt ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the pensation & Financial Security-Competitive base salary-Performance-based annual bonus eligibility-401(k) retirement savings plan with generous company match-Tuition reimbursement for eligible education programsHealth & Wellness-Comprehensive medical, dental, and vision coverage with access to leading providers-Mental health resources and employee wellness support programs--Company-paid life and disability insuranceTime Away & Work-Life Balance-Generous paid time off (PTO) and company-paid holidays-Parental leave and family care support programsGrowth & Purpose-Structured training programs and on-the-job learning opportunities-Matching gifts and volunteer programs to support causes you care aboutThese benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. ? 1157, or (iv) Asylee under 8 U.S.C. ? 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

Created: 2025-10-31