Senior Food and Beverage Operations Manager

Additional Information Job Number 25174011 Job Category Food and Beverage & Culinary Location The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States, 10022VIEW ON MAP (St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States, 10022) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $103,000 - $139,000 annually Bonus Eligible: Y JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area. OR u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations u2022 Assists in the ordering of F&B supplies, cleaning supplies and uniforms. u2022 Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. u2022 Supports and supervises an effective monthly self inspection program. u2022 Operates all department equipment as necessary and reports malfunction. u2022 Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. u2022 Encourages and builds mutual trust, respect, and cooperation among team members. u2022 Understands employee positions well enough to perform duties in employees' absence. u2022 Develops specific goals and plans to prioritize, organize, and accomplish your work. u2022 Monitors and maintains the productivity level of employees. u2022 Verifies that all team members/supervisors understand the brand specific philosophy. u2022 Maintains the operating budget, and verifies that standards and legal obligations are followed. u2022 u2022 Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. u2022 Celebrates and fosters decisions that result in successes as well as failures. u2022 Communicates areas that need attention to staff and follows up to ensure understanding. u2022 Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements. u2022 Establishes and maintains open, collaborative relationships with employees. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. u2022 Follows property specific second effort and recovery plan. u2022 Stays readily available/ approachable for all team members. u2022 Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service u2022 Provides services that are above and beyond for customer satisfaction and retention. u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. u2022 Serves as a role model to demonstrate appropriate behaviors. u2022 Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Sets a positive example for guest relations. u2022 Stays readily available/ approachable for all guests. u2022 Reviews comment cards and guest satisfaction result with employees. u2022 Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. u2022 Administers the performance appraisal process for direct report managers. u2022 Conducts hourly employee performance appraisals according to Standard Operating Procedures. u2022 Communicates performance expectations in accordance with job descriptions for each position. u2022 Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention. u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. u2022 Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. u2022 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. u2022 Manages beverage purchasing and control procedures and ensures staff is trained accordingly. u2022 Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities u2022 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. u2022 Analyzes information and evaluates results to choose the best solution and solve problems. u2022 Performs hourly job function if necessary. u2022 Extends professionalism and courtesy to team members at all times. u2022 Comprehends budgets, operating statements and payroll progress report. u2022 Performs other duties, as assigned, to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-11-01