Senior Associate, Sales Programs & Operations

Must be onsite in Boston, MA (Monday-Thursday) At this time, Wayfair does not provide sponsorship for employment authorization for this position. Wayfairu2019s Global Sales team is seeking a collaborative, analytical-oriented Senior Associate to join the Global Revenue Operations team (GRO). GROu2019s mission is to partner with the Global Sales teams to craft and execute strategy, driving operational improvements that accelerate program performance to consistently exceed sales targets. This role will act as the direct GRO partner for the Enterprise Sales program. You will partner with Sales, Analytics, and internal Enablement teams to optimize sales workflows, processes, and tooling. The ultimate goal is to enhance the experience for both our customers and our sales agents, enabling the team to build stronger relationships and better serve customer needs. This scope includes proactively monitoring performance, creating data-driven action plans, and executing medium- to long-term project initiatives through effective project ownership and executive business reviews. What Youu2019ll Do: + Monitor Program Performance: Serve as the subject matter expert on Enterprise Sales performance by continuously analyzing key performance indicators (KPIs) and gathering qualitative input through connectivity with sellers to identify underlying trends, diagnose risks, and uncover opportunities for improvement. + Develop Strategic Roadmap: Own and manage the six-month strategic and cross-functional roadmap for the Enterprise Sales program. You will translate performance insights, business needs and cross-functional input into a clear, prioritized pipeline of projects and initiatives. + Drive Project Execution: Lead the end-to-end execution of GRO-owned roadmap initiatives (primarily focused on enhancing sales workflows). This includes scoping project requirements, defining clear deliverables, coordinating cross-functional resources, managing timelines, and communicating progress to ensure successful, on-time delivery of key milestones. + Lead Executive Business Reviews: Prepare and lead weekly business reviews with sales leadership and executive stakeholders. You will present data-driven performance diagnoses, report on initiative progress, and develop short-term action plans to address immediate challenges or accelerate positive trends. What Youu2019ll Need + Experience: 2+ years in a role such as sales operations, program management, or consulting, with a focus on supporting sales or other front-office teams. + Data Literacy: Proficiency in interpreting reports to generate insights and make informed recommendations. Experience with tools like G-Suite (Sheets), Looker, or Salesforce is a plus. + Problem-Solving: A demonstrated ability to break down complex problems into structured, logical, and actionable steps + Stakeholder Influence: Excellent communication skills with the ability to understand diverse perspectives, tailor messaging for different audiences, and build consensus across cross-functional teams. + Project Management: Strong organizational and execution skills, with a track record of managing initiatives, balancing competing priorities, and maintaining attention to detail. + Adaptability & Collaboration: A passion for working collaboratively to drive operational improvements and the resilience to thrive in a fast-paced, continuously evolving environment. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (. Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here (. About Wayfair Inc. Wayfair is one of the worldu2019s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, weu2019re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youu2019re looking for rapid growth, constant learning, and dynamic challenges, then youu2019ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. Weu2019re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair u2013 and world u2013 for all. Every voice, every perspective matters. Thatu2019s why weu2019re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at .

Created: 2025-10-31