Ambulatory Triage Registered Nurse (RN) -Family ...

The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families,community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.Provide timely and appropriate triage of phone calls including care advice and recommendations per protocolsPerform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocolsComplete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.Book same day appointments into practice specific schedules per protocolsFollow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.Become well versed in all policies, procedures, and guidance that New London Hospital has put forthParticipate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaksEscalate any potential problems to the appropriate supervisor.Ability to maintain confidentiality standards when handling and processing records.Able to work in a fast-paced environment handling a varied number of calls per dayExcellent phone etiquette, especially when speaking with difficult or abrasive individualsCalm and patient demeanor paired with attention to detailExcellent written and oral communication and customer serviceAbility to work across multiple teamsCompetent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other officeOther duties as assigned.Ability to maintain valid Registered Nurse license requireAbility to effectively operate electronic health record software requireAbility to utilize the nursing process in providing patient care required.Ability to effectively document patient information and the nursing processAbility to effectively operate a variety of Microsoft Office, Outlook DH applications required.Ability to demonstrate necessary competencies for specific jobs requireAbility to participate in departmental QI activitiesKnowledge of departmental/organizational emergency preparedness procedures requireAbility to effectively use the DH/NLH intranet to access the policies and proceduresAbility to work in a fast paced, multi-tasking medical officeAbility to consistently display professional, ethical, standards of care required.Knowledge of and ability to apply the principles of evidenced based nursing care requiredPrior triage experience preferred.Minimum of 3-5 years successful RN Practice with adult and pediatric populations requiredPrimary care or emergency department triage backgroundCandidates with experience in customer service within the health/medical industryGraduation from an accredited school of nursing required.Bachelor of Science in Nursing preferred.REQUIRED LICENSE(S):•Licensed RN with NH eligibilityREQUIRED CERTIFICATIONS:•(BLS) Basic Life Support within 30 days

Created: 2025-11-03