Copy and Mail Center Site Supervisor

About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.Position Summary:The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Reception and High-Volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.Key Responsibilities:Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.Conference Room and Hospitality set-ups to include supply and inventory management.Provide leadership and direction to team members, including scheduling, task delegation, and performance oversightEnsure production quality standards, turnaround times, and client SLAs are consistently metTrain, coach, and mentor team members to enhance skill development and service quality.Support and step in for the Site Manager as needed, including attending client meetings and reportingMaintain accurate documentation, including job logs, time records, and productivity reportsTroubleshoot issues with equipment, workflow, and client needs to maintain smooth operationsMonitor inventory of supplies and coordinate with vendors or management for replenishmentFoster a professional, service-oriented environment that aligns with IST’s values and client expectationsWhat We Offer:Competitive salary and benefits packageOpportunities for advancement and professional growthPaid training and skill developmentDynamic and team-focused work environmentHourly Compensation: $22.00-$24.00 USD per hour, depending on production experienceBenefits Include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401KLocation: O'FALLON, ILLHours: Monday through Friday 8:30am - 5:30pm - NO WEEKENDS AND PAID HOLIDAYSFREE PARKINGThis direct hire role is for a Site Supervisor.Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreementsLitigation scanning and high volume printingManage daily workflowand task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectationsMonitor staff performance and provide on-the-job training, coaching, and support to maintain high service standardsServe as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolutionEnsure team adherence to established procedures and protocols for handling confidential and time-sensitive materialsCoordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptionsAssist the Site Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfactionRequirements:Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferredPrevious supervisory or team lead experience strongly preferredExcellent organizational and multitasking skills; Strong customer service and communication skillsProficiency with scanning and imaging systems and standard office equipmentAbility to work Monday-Friday within a shift range of 8:30 AM - 5:30 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.High school diploma or equivalent required; additional education or certifications a plusMust have access to reliable transportationProfessional appearance and demeanorLifting up to 55 poundsMust be able to pass a drug screening and background checksIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Created: 2025-11-03